Advanced International Journal of Multidisciplinary Research

E-ISSN: 2584-0487 •   Impact Factor: 9.11

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Grievance Redressal System for Municipalities

Author(s) Dr. M. Thejovathi, Guntuka Srinidhi, Karre Pranathi, Muthavarapu Ruchitha
Country India
Abstract In the era of digital governance and smart city development, efficient grievance management and transparent public service delivery are essential components of effective municipal administration. “Grievance Redressal System for Municipalities” utilizes web-based and mobile technologies to streamline the process of registering, tracking, and resolving citizen complaints. The system is built using a cloud-based backend, centralized database, and role-based access control to ensure secure and organized grievance handling.

The system allows citizens to submit complaints related to municipal services such as sanitation, water supply, street lighting, and road maintenance, along with supporting details like location and images. It automatically assigns complaints to the appropriate departments and enables real-time status tracking. Administrators and municipal staff can monitor, update, and manage grievances through a dedicated dashboard. By reducing manual intervention, improving accountability, and ensuring transparency, the system enhances service efficiency and strengthens trust between citizens and municipal authorities.
Keywords Grievance Redressal System, Municipal Governance, Complaint Management, Web Application, Machine Learning, Real-Time Tracking, Smart City, E-Governance.
Discipline Engineering
Published In Volume 4, Issue 2, March-April 2026
Published On 2026-04-06
DOI https://doi.org/10.62127/aijmr.2026.v04i02.1276
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