Advanced International Journal of Multidisciplinary Research

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Impact of Techno-Stress on Job Satisfaction among IT Employees: Mediating Role of Work-Life Balance and Moderating Role of Organizational Support

Author(s) Dr. Nagendra N
Country India
Abstract The accelerating digital transformation of workplaces has intensified techno-stress among IT professionals, with consequential implications for employee well-being and organizational productivity. This study investigates the impact of techno-stress on job satisfaction among IT employees in India, examining the mediating role of work-life balance and the moderating role of organizational support. Grounded in the Conservation of Resources (COR) theory and the Job Demands-Resources (JD-R) model, a quantitative cross-sectional survey design was employed. Data were collected from 430 IT professionals across five major Indian cities—Bengaluru, Hyderabad, Pune, Chennai, and Gurugram—using a structured questionnaire with validated scales. Confirmatory Factor Analysis (CFA) confirmed the reliability and validity of all constructs (CR > 0.80; AVE > 0.50; HTMT < 0.90). Structural Equation Modeling (SEM) in AMOS and Hayes PROCESS macro (Model 1) were employed for hypothesis testing. Results revealed that techno-stress significantly and negatively influenced job satisfaction (β = −0.80, p < .001) and work-life balance (β = −0.80, p < .001). Work-life balance fully mediated the techno-stress–job satisfaction relationship (indirect effect: β = −0.758, 95% CI [−0.951, −0.630]). Organizational support significantly moderated the techno-stress–job satisfaction relationship (β = −0.092, p = .005), with higher organizational support attenuating the negative effect of techno-stress. These findings contribute to the extant literature on occupational stress in digital work environments and offer actionable recommendations for HR practitioners and organizational policymakers.
Keywords Techno-Stress, Job Satisfaction, Work-Life Balance, Organizational Support, Structural Equation Modeling, IT Employees, India
Discipline Sociology
Published In Volume 4, Issue 3, May-June 2026
Published On 2026-06-03
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