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Volume 4 Issue 6
November-December 2026
| Author(s) | Dr. Kesavan R, Mr. Hemanth SR, Ms. Mary Magadalane A |
|---|---|
| Country | India |
| Abstract | Online fashion retailers increasingly rely on AI-driven recommendations to help shoppers navigate extensive assortments, yet the value of such suggestions depends on more than algorithmic relevance. Consumers also weigh brand credibility, reviews, price, trust and the handling of their personal data. This study describes how Myntra users perceive AI-driven recommendations, focusing on reported purchase behaviour, acceptance, purchase intention, satisfaction and overall shopping experience. A descriptive, cross-sectional survey was administered through a structured questionnaire to 121 Myntra users in Bengaluru, recruited by convenience sampling and analysed with frequencies and percentages; no inferential or causal claims are advanced. Recommendations influenced the purchase decisions of 76.03% of respondents at least sometimes, and 78.51% reported a moderate to very high level of influence. Browsing history and previous purchases were jointly the most influential recommendation types (27.27% each). Brand reputation was the leading acceptance factor (30.58%), whereas privacy concerns were the most frequently reported reason for rejection (27.27%). A total of 58.68% were likely or very likely to purchase products recommended according to their preferences. Satisfaction was reported by 52.07% of respondents, with 40.50% neutral; 63.64% rated their post-recommendation shopping experience as good or excellent, and 91.74% judged AI-supported shopping to be the same as or better than manual searching. Recommendations appear to support product discovery and purchase consideration, but their perceived usefulness rests on relevance, trust and responsible data practice. Because the sample was drawn by convenience, the findings should not be generalised to all Myntra users. |
| Keywords | AI-driven product recommendations; consumer purchase behaviour; personalisation; purchase intention; customer satisfaction; Myntra |
| Discipline | Business Administration |
| Published In | Volume 4, Issue 6, November-December 2026 |
| Published On | 2026-11-04 |

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